FAQ and Terms of services

FAQ and Terms of Services

Who owns the website?

Once you pay the final installment prior to the website launch, you have 100% ownership of the website. We hand over all of the logins and passwords.

How long will it take for my website to generate leads?

If you don’t have digital marketing built in, the industry standard can take up to 6 months to generate decent traffic. If you choose a Paolo Web Design website package with Search Engine Optimization (SEO) baked in, you’ll see results a lot sooner. However, for a website to become the true foundation of your marketing it’s meant to be, it should work in conjunction with a digital marketing strategy.

Do you host websites?

Yes! Paolo Web Design offers hosting services for $100 per month. The hosting fee includes regular updates to plugins and software, minor text changes and minor photos changes/additions.

We take care of your website so you don’t have to worry about it. The hosting service also includes top-notch security with Cloudflare — a high-performance advanced security solution with DDoS protection and a Web Application Firewall (WAF), designed to keep your site secure while delivering a faster experience for your customers.

Hosting highlights include:

  • managed core updates
  • daily backups
  • Block threats and get automatic updates to respond to emerging threats
  • Content delivered faster with Cloudflare’s next generation CDN

Will you train my team on how to use the website?

The Enterprise and Professional website packages include website training using video conferencing. We record the session and make the video available to your team. We spend the time walking you through every aspect of how to work with your website.

If you choose a package that doesn’t include training, you can purchase a training session add-on for $1,250. This includes:

  • Two 1-hour training sessions
  • Screen Recordings
  • 2 Follow-Up E-mails
  • 1 Follow-Up Phone Call

We also provide a custom user manual for $500, which includes information on:

  • Login Information
  • WordPress Basics
  • Page & Post Updates
  • Backing Up Your Website
  • Updating Plugins & Software

Who writes the content?

We’re happy to plan and write your website’s content. The Professional website package includes copywriting. If you choose another website package, copywriting or content is not included.

You can purchase a copywriting add-on starting at $1,000, which includes:

  • One 1-hour consultation
  • Interviews & Research
  • Keyword Research
  • Headline/Tagline Creation
  • SEO Best Practices
  • Copywriting

How do you build your websites?

Most of our websites are built using a WordPress content management system. WordPress is a well-known platform because it’s built with search engines in mind from the get go. WordPress also is easy to use. Even the technologically challenged can make small changes to a web page or post a blog with a quick training session.

For Enterprise and pro, we may use our in-house CMS, depending on the website requirements.

When will my website be ready?

A typical timeframe for a basic website without the frills of high-end functionality is between 4 to 6 weeks.

Paolo Web Design offers scheduled milestones for every step in the development process.